top of page
FAQ
-
How to order?Place your order on our website or contact us at 【marufuku@e-ocha.co.jp】.
-
How long will the delivery take?Depending on your country or situation, we will ship within five days of your order. We will give you a reference number.
-
Do you accept returns or refunds?We will refund the return postage and accept these returns if: You have received an order by mistake from us, or You have received a damaged order, or You have received a wrong order.
-
What should I do if my order has not yet been delivered?Contact the carrier and ask for further information on the location of the shipment.
-
Will an item be back in stock?This item should be back in stock within 2-3 weeks. If it is a large item please contact us directly.
bottom of page