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FAQ.

  • How to order?
    Place your order on our website or contact us at 【marufuku@e-ocha.co.jp】.
  • How long will the delivery take?
    Depending on your country or situation, we will ship within five days of your order. We will give you a reference number.
  • Do you accept returns or refunds?
    We will refund the return postage and accept these returns if: You have received an order by mistake from us, or You have received a damaged order, or You have received a wrong order.
  • What should I do if my order has not yet been delivered?
    Contact the carrier and ask for further information on the location of the shipment.
  • Will an item be back in stock?
    This item should be back in stock within 2-3 weeks. If it is a large item please contact us directly.
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