Question 1

How to order?

Accepted Answer

Place your order on our website or contact us at 【marufuku@e-ocha.co.jp】.

Question 2

How long will the delivery take?

Accepted Answer

Depending on your country or situation, we will ship within five days of your order. We will give you a reference number.

Question 3

Do you accept returns or refunds?

Accepted Answer

We will refund the return postage and accept these returns if:
You have received an order by mistake from us, or
You have received a damaged order, or
You have received a wrong order.

Question 4

What should I do if my order has not yet been delivered?

Accepted Answer

Contact the carrier and ask for further information on the location of the shipment.

Question 5

Will an item be back in stock?

Accepted Answer

This item should be back in stock within 2-3 weeks. If it is a large item please contact us directly.

Question 6

Can I join the tea tour alone?

Accepted Answer

Yes. Many of our guests visit by themselves, especially solo travellers.

FAQ