Place your order on our website or contact us at 【marufuku@e-ocha.co.jp】.

Depending on your country or situation, we will ship within five days of your order. We will give you a reference number.

We will refund the return postage and accept these returns if: You have received an order by mistake from us, or You have received a damaged order, or You have received a wrong order.

Contact the carrier and ask for further information on the location of the shipment.

This item should be back in stock within 2-3 weeks. If it is a large item please contact us directly.

Yes. Many of our guests visit by themselves, especially solo travellers.